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Frequently asked questions

What are the check in and check out times?

Check in  is from 13:00 and check out is before 11:00

Our front desk in open for 24 hours, so you can check in at any time after 13.00 o'clock. Also after midnight.

What is the minimum age to check in the hotel?

You should be at least 18 years old.

Is it possible to leave the luggage in the hotel?
Yes, it is possible.

How to reach the hotel?
From the airport you take the train to Central Station. From CS take tram 1 to Eerste Constantijn Huygensstraat. The tram stop is across the hotel.

You can also take the train to train station Amsterdam Lelylaan, from there you can take tram number 1 to Eerste Constantijn Huygensstraat. The tram stop is across the hotel. 

You can also take bus 197 from the airport to Leidseplein. From Leidseplein it is a five-minute walk to the hotel.

If you'd like to take a taxi, it should be no more than € 40.-

When is the breakfast and what does it cost?
We have a daily breakfast buffet from 7:00 to 10:30, the price is € 12.50 p.p.

Do you serve lunch or dinner?

No, we only serve breakfast.

Is there a bar in the hotel?

Yes, the hotelbar is open until 01.00 AM. 

What are the opening times of the hotel?

The hotel is open 24/7, the front desk has a 24 hour shift.

Is smoking cigarettes/marihuana allowed in the hotel?

The hotel is smoke free. You can smoke in the garden but marihuana is not allowed.

Are there towels/hairdryers in the rooms?
Yes, all of our rooms have towels and hairdryers. Houekeeping changes the towels daily if you leave them on the floor.

Are there safety-boxes in the rooms?

Every room has a safety-box, it's free of charge.

Are pets allowed in the hotel?

Pets are welcome. There is no additional charge, but let us know beforehand if you are travelling with your pet.

Does the hotel provide baby cots?

Yes, but there is a limited availability. There is no additional charge, but let us know beforehand if you need a baby cot. We provide a baby bed with matras and matras cover, please arrange for you own bedding or take a little sleeping bag.

Does the hotel have a private parking?

No, we do not have a private parking. You can park your car in the two nearby parking garages - Q-Park Byzantium or Q-Park Museumplein.

Or on the streets near the hotel, please ind more info here https://www.amsterdam.nl/en/parking/ 

You can also park your car at one of the many Park and Rides, P&R. Please find more info on P&R here https://www.iamsterdam.com/en/plan-your-trip/getting-around/parking P&R Sloterdijk is the best option, take tram 12 and get off at Overtoom, the hotel is across the street.
 
Is the hotel accessible for people with a wheelchair?

No. We have a lift, but the monumental building is not accessible for people in a wheelchair due to the many stairs and narrow hallways. 

Where can I buy tickets for public transport?

You can buy your tickets in the tram, please note that they only accept credit or debit cards. If you would like to pay with cash, please go to any tabacco shop.

Can I buy tickets for the attractions in the hotel?

You can buy almost every ticket at the front desk in the hotel. For the Anne frank house you have to look on their website: http://www.annefrank.org/en/Museum/Practical-information/Online-ticket 

Do you have a supermarket nearby?

The Albert Heijn supermarket is near the hotel. Daily open from 08:00am till 22:00pm on sundays from 10.00 

Can I request for an iron available in the hotel?

We do have an iron you can use, if you need it, please request it at the front desk.

Where is the nearest laundry service?

There is a laundrette a few blocks from the hotel, it is a 5 minute walk.

Until what time is the bar/garden open?

The bar opens every morning from 07:00am till 01:00 AM, at the back side of the hotel we have a garden that is open every morning from 07:00am till 00:00pm during the week. In the weekend the garden is open until 00:30.

Can I rent a bike at your hotel?

We have a few bicycles for rent at the hotel. If we don't have availability, around the corner you will find another company for bike rental.

Do you have Wi-Fi in the hotel?

We have free Wi-Fi in the hotel you can use in the lobby and also in your room.

How long does it take to the city centre?

The hotel is located in the centre of the city. To go to the old town you have to walk around 15 minutes. You can also take tram number 1.

Is there a Chemist nearby?

There is a Chemist around the corner, they have a 24-hour machine with a doctors prescript.